Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
When Will My Order Be Shipped?
Orders are typically processed and shipped within 3–7 business days after purchase. You will receive a shipping confirmation email with your tracking number once your order has been shipped.
How Long Does Shipping Take?
Shipping times vary because we ship worldwide from different fulfillment centers depending on your location. The average shipping time is approximately 7–20 business days.
Your tracking information may take 3–7 days after shipment to be updated.
For more information, please see our Shipping Policy.
How Can I Cancel My Order?
We can only cancel an order within 24 hours of the time it was placed.
After this period, your order has most likely been processed and is being prepared for shipment or has already been shipped. Once this process has started, cancellation is no longer possible.
We apologize for any inconvenience this may cause, but we are committed to providing fast service, including processing and shipping your order as quickly as possible.
What Is Your Return Policy?
If there is an issue with your order — such as a defective product, incorrect item, or damaged order — please contact us within 7 days of receiving your order, and we will be happy to assist you.
- Please do not return anything until our team has reviewed your case.
- Our customer service team will provide further instructions after reviewing your request.
- We reserve the right to refuse return requests.
- You are responsible for return shipping costs.
- Original shipping fees are non-refundable.
For more information, please see our Return & Exchange Policy.
Are There Any Additional Fees or Taxes?
For most countries, customers do not have to pay additional import taxes, duties, or VAT.
However, customers in certain European countries may be required to pay customs duties or VAT in accordance with their local regulations.
LaFlamine is not responsible for any customs fees, duties, or taxes charged on your order.
Shipping & Address Guidelines
To help ensure a smooth delivery, please follow these guidelines when placing your order:
- Military Addresses — We are unable to deliver to military addresses such as APO, FPO, or similar addresses.
- Address Length — The detailed address must not exceed 35 characters.
- Complete Address — Make sure your address includes the correct street number.
- Contact Information — Make sure your phone number is valid and reachable.
- Shipping Restrictions — Certain items may not be deliverable to specific locations due to local regulations. Please check local shipping restrictions before placing your order.
How Can I Track My Order?
Once your order has been shipped, you will receive a tracking number via email.
You can track your order at any time by visiting:
Please allow 3–7 days after shipment for tracking information to become available or update.
Still Have Questions?
We're happy to help! Contact us at official@laflamine.com or use our 24/7 Online Chat. We aim to respond within 10 minutes.
The LaFlamine Team